Title: Inbox and notifications Description: Read comments, reply to conversations, and choose the alerts you receive. Canonical: https://docs.openpo.st/guides/inbox Source: [https://docs.openpo.st/guides/inbox](https://docs.openpo.st/guides/inbox) # Inbox and notifications Comments and replies, Direct messages, and notifications have different controls. Enable the account features you need, then use the Inbox to review saved activity. ## Enable comments and messages Open **Settings → Workspace → Social accounts**, select an account, and inspect **Comments and replies** and **Direct messages**. Enable each supported feature separately. A provider may support comments without supporting direct messages, or require additional authorization before an option becomes available. Turning a feature off stops its future activity. Saved history stays available and the social account remains connected. ## Reply to a comment Open the engagement list in **Inbox**, filter by account or publication, and select the comment. Write a reply and send it. OpenPost shows the delivery state; if it fails, inspect the error before retrying. Moderation actions depend on the provider. Use the actions shown for that comment to hide, delete, or respond. Use **Load older** to reach saved history beyond the first page. ## Work with direct messages Choose a conversation to read its newest saved messages. Scroll upward or choose **Load older messages** for earlier history. Filters and the selected workspace determine which conversations you see. Check the conversation's provider restrictions before replying: - Facebook and Instagram enforce a customer-service reply window. OpenPost blocks sends after the stored deadline. - X requires direct-message permission for the app and connected account. - Bluesky chat requires an app-password session. - Mastodon direct posts are visible to the mentioned accounts and involved servers. They are not end-to-end encrypted. A failed reply stays visible with its status. Reconnect an expired account or fix the reported issue before retrying. Sending a message does not create a publication. ## Choose notifications Open **Settings → Personal → Notifications**. For each optional event, choose **Off**, **Immediate**, or **Daily email**. Set a delivery time and timezone for the daily digest. If email delivery is unavailable, a self-hosted administrator must configure an [email provider](https://docs.openpo.st/self-hosting/email). In-app notifications remain immediate. Security, access, invitations, and critical billing notices keep their transactional delivery rules. Use a temporary **Mute** to pause optional email for every workspace or one selected workspace until a chosen time. **End now** restores your saved choices early. Muting does not disable in-app alerts or transactional messages. Notifications for a publication link to the affected result. If only one destination failed, inspect that rendition and retry it without reposting to the destinations that succeeded.