Inbox and notifications

Comments and replies, Direct messages, and notifications have different controls. Enable the account features you need, then use the Inbox to review saved activity.

Enable comments and messages

Open Settings → Workspace → Social accounts, select an account, and inspect Comments and replies and Direct messages. Enable each supported feature separately. A provider may support comments without supporting direct messages, or require additional authorization before an option becomes available.

Turning a feature off stops its future activity. Saved history stays available and the social account remains connected.

Reply to a comment

Open the engagement list in Inbox, filter by account or publication, and select the comment. Write a reply and send it. OpenPost shows the delivery state; if it fails, inspect the error before retrying.

Moderation actions depend on the provider. Use the actions shown for that comment to hide, delete, or respond. Use Load older to reach saved history beyond the first page.

Work with direct messages

Choose a conversation to read its newest saved messages. Scroll upward or choose Load older messages for earlier history. Filters and the selected workspace determine which conversations you see.

Check the conversation's provider restrictions before replying:

• Facebook and Instagram enforce a customer-service reply window. OpenPost blocks sends after the stored deadline.
• X requires direct-message permission for the app and connected account.
• Bluesky chat requires an app-password session.
• Mastodon direct posts are visible to the mentioned accounts and involved servers. They are not end-to-end encrypted.

A failed reply stays visible with its status. Reconnect an expired account or fix the reported issue before retrying. Sending a message does not create a publication.

Choose notifications

Open Settings → Personal → Notifications. For each optional event, choose Off, Immediate, or Daily email. Set a delivery time and timezone for the daily digest. If email delivery is unavailable, a self-hosted administrator must configure an email provider.

In-app notifications remain immediate. Security, access, invitations, and critical billing notices keep their transactional delivery rules.

Use a temporary Mute to pause optional email for every workspace or one selected workspace until a chosen time. End now restores your saved choices early. Muting does not disable in-app alerts or transactional messages.

Notifications for a publication link to the affected result. If only one destination failed, inspect that rendition and retry it without reposting to the destinations that succeeded.